PROCESSING TIMES

Transfers

Online transfers

Transfers between TSB accounts are made immediately if you have sufficient funds in your account. This includes weekends and public holidays.


In branch and phone transfers

Transfers between your accounts will be made during business hours if you have sufficient funds in your account.
 

 


 


PROCESSING TIMES

Payments

Online payments to TSB accounts

Payments to other TSB accounts will be made immediately if you have sufficient funds. This includes weekends and public holidays.

Online payments include;

  • One off payments 
  • Bill payments
  • New regular payments (to people or companies)


Online Payments to other banks

Online payments to people or companies of other banks are made immediately, and sent every hour between 9.30am and 10.55pm Monday through Friday (excluding public holidays) if you have sufficient funds.

Payments made after 10.55pm, on a weekend or public holiday will be sent on the next business day.

The timeframe for the payment to be received by the person you’re paying is dependent on the processing times of the other bank (generally 8.30am – 12.15am Monday through Friday (excluding public holidays))*.


Other Payment types

Automatic payments, regular online payments, upcoming online payments, and tax payments are processed twice a day at 9.30am or 10.55pm if you have sufficient funds.

If you don’t have funds available at either 9:30am or 10.55pm that day, the payment will be dishonoured.

Direct Debits are deducted when we receive them if you have sufficient funds in your account. If you don’t have available funds we’ll attempt to make the payment again at 10.55pm that day. If you still don’t have available funds at 10.55pm the payment will be dishonoured.

Payments submitted after 10.55pm, or on a weekend or public holiday, will be sent the next business day.


Payments into your account

Payments from other banks are received between 9.00am and 10.55pm and are processed as soon as possible Monday through Friday (excluding public holidays). Payments submitted after 10.55pm, or on a weekend or public holiday, will be sent the next business day.
 

 


 


PROCESSING TIMES

Credit cards


Payments

Payments are processed on business days between 9:30am – 9:30pm and will normally reach your Visa within two hours. Payments made outside these hours, during the weekend or on a public holiday will be processed on the morning of the next business day.


Available Credit

This will update once the payment has been processed.


Balance

Once the payment has been processed, your balance will be updated within two business days.

 

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    * Timeframes  for processing at other banks are outside of our control.