Sometimes it's hard to compare the features of our digital products. This is a handy comparison table where you can see what features or services are available in each digital product.
Sign up & access
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Sign up for existing online banking customers | Online banking | N/A | TSB app | ✅ | CEC and Branch | ✅ | |
| Sign up for existing customers with no digital banking | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Sign up for new customers to TSB | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ |
Log in
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Log in with card number (cashflow, debit or credit card) | Online banking | ✅ | TSB app | ❌ | CEC and Branch | N/A | |
| Log in with customer number | Online banking | ✅ | TSB app | ❌ | CEC and Branch | N/A | |
| Log in with username | Online banking | ❌ | TSB app | ✅ | CEC and Branch | N/A | |
| Log in with PIN | Online banking | ❌ | TSB app | ✅ | CEC and Branch | N/A | |
| Reset password | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Change password | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Reset PIN | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ |
Account information
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Edit account nickname | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Transactional, savings, lending and investment accounts display | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Credit card accounts display | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Re-fix fixed rate loan accounts | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Block or stop credit/debit card | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ |
Transactions & statements
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Transaction download | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ❌ | |
| Print a single transaction | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Account statements available | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Credit card statements available | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| RWT certificates available | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ |
Saved payees (personal payees)
| Online banking | TSB app for Android | TSB app for iOS | CEC and Branch | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Set up payments to saved payees (personal payees) | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Set up new saved payees (personal payees) | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Edit/delete saved payees (personal payees) | Online banking | ✅ | TSB app for Android | ❌ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Change personal payee payment threshold | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ❌ | |
| Set up/edit & delete regular payments | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ |
Standard/Company payees
| Online banking | TSB app for Android | TSB app for iOS | CEC and Branch | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Set up new & regular payments to companies | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Set up new standard/company payees | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Edit standard/company payees | Online banking | ✅ | TSB app for Android | ❌ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Delete standard/company payees | Online banking | ✅ | TSB app for Android | ❌ | TSB app for iOS | ✅ | CEC and Branch | ✅ | |
| Edit & delete regular payments | Online banking | ✅ | TSB app for Android | ✅ | TSB app for iOS | ✅ | CEC and Branch | ✅ |
Tax payees
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Payments to tax payees | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Set up new tax payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Edit tax payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Delete tax payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Set up regular payments | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ | |
| Edit regular payments* | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ | |
| Delete regular payments | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ |
*Can only edit regular transfers that were set up digitally (not automatic payments set up in branch)
One-off payments
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| New & set up one-off payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Edit one-off payments | Online banking | ❌ | TSB app | ❌ | CEC and Branch | N/A | |
| Delete one-off payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A |
Transfers
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| One-off transfers | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Set up regular transfers | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Edit and delete regular transfers | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Edit one-off transfers | Online banking | ❌ | TSB app | ❌ | CEC and Branch | N/A | |
| Delete one-off transfers | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| View pending transfers | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Make multiple transfers | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Lodge credit/debit dispute | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ |
Other payment information
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| 50,000 per transaction limit | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| $250 daily one-off payment limit before authentication required | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| $5000 daily personal payee limit before authentication required | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| Text authentication (NZ based mobiles) | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| Security token authentication | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| View pending payments | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ |
Profile
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Display/add/edit profile image | Online banking | ✅ | TSB app | ✅ | CEC and Branch | N/A | |
| Add preferred name | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Add IRD number* | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Add/edit RWT rate | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Add/edit home address & postal address | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Add/edit/delete phone number | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ | |
| Add/edit/delete email address** | Online banking | ✅ | TSB app | ✅ | CEC and Branch | ✅ |
*Only if not currently on customer record.
**Two factor authentication required.
Apply
| Online banking | TSB app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Add a new everyday account (Connect Plus) | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Add a new savings account (WebSaver) | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Add a new investment account | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Add a new loan account | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ | |
| Apply for a credit & debit card | Online banking | ❌ | TSB app | ❌ | CEC and Branch | ✅ | |
| Apply for Fisher Funds KiwiSaver scheme | Online banking | ✅ | TSB app | ❌ | CEC and Branch | ✅ | |
| Online banking | TSB app | CEC and Branch |