Digital banking services guide

This is a handy comparison table where you can see what features or services are available in each of our banking channels.

Log in
	Online banking	TSB mobile app	CEC and Branch
	Log in with card number (EFTPOS, debit or credit card)	Online banking	✅	TSB mobile app	❌	CEC and Branch	N/A
	Log in with customer number	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	Log in with biometrics	Online banking	❌	TSB mobile app	✅	CEC and Branch	N/A
	Log in with PIN	Online banking	❌	TSB mobile app	✅	CEC and Branch	N/A
	Reset password	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Change password	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Reset PIN	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅

Account information
	Online banking	TSB mobile app	CEC and Branch
	Edit account nickname	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Transactional, savings, lending and investment accounts display	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Credit card accounts display	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Re-fix fixed rate loan accounts	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Block or cancel credit/debit card	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅

Transactions & statements
	Online banking	TSB mobile app	CEC and Branch
	Transaction download	Online banking	✅	TSB mobile app	❌	CEC and Branch	❌
	Print a single transaction	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Account statements available	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Credit card statements available	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	RWT certificates available	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅

Saved payees (personal payees)
	Online banking	TSB mobile app - Android	TSB mobile app - iOS	CEC and Branch
	Set up payments to saved payees (personal payees)	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅
	Set up new saved payees (personal payees)	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅
	Edit/delete saved payees (personal payees)	Online banking	✅	TSB mobile app - Android	❌	TSB mobile app - iOS	✅	CEC and Branch	✅
	Change personal payee payment threshold	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	❌
	Set up/edit & delete regular payments	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅

Standard/Company payees
	Online banking	TSB mobile app - Android	TSB mobile app - iOS	CEC and Branch
	Set up new & regular payments to companies	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅
	Set up new standard/company payees	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅
	Edit standard/company payees	Online banking	✅	TSB mobile app - Android	❌	TSB mobile app - iOS	✅	CEC and Branch	✅
	Delete standard/company payees	Online banking	✅	TSB mobile app - Android	❌	TSB mobile app - iOS	✅	CEC and Branch	✅
	Edit & delete regular payments	Online banking	✅	TSB mobile app - Android	✅	TSB mobile app - iOS	✅	CEC and Branch	✅

Tax payees
	Online banking	TSB mobile app	CEC and Branch
	Payments to tax payees	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Set up new tax payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Edit tax payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Delete tax payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Set up regular payments	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅
	Edit regular payments*	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅
	Delete regular payments	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅

*Can only edit regular transfers that were set up digitally (not automatic payments set up in branch)

One-off payments
	Online banking	TSB mobile app	CEC and Branch
	Set up new and one off payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Edit one-off payments	Online banking	❌	TSB mobile app	❌	CEC and Branch	N/A
	Delete one-off payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A

Transfers
	Online banking	TSB mobile app	CEC and Branch
	One-off transfers	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Set up regular transfers	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Edit and delete regular transfers	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Edit one-off transfers	Online banking	❌	TSB mobile app	❌	CEC and Branch	N/A
	Delete one-off transfers	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	View pending transfers	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Make multiple transfers	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Lodge credit/debit dispute	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅

Other payment information
	Online banking	TSB mobile app	CEC and Branch
	$50,000 per transaction limit	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	$250 daily one-off payment limit before authentication required	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	$5000 daily personal payee limit before authentication required	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	Text authentication (NZ based mobiles)	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	Security token authentication	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	View pending payments	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅

Profile
	Online banking	TSB mobile app	CEC and Branch
	Display/add/edit profile image	Online banking	✅	TSB mobile app	✅	CEC and Branch	N/A
	Add preferred name	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Add IRD number*	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Add/edit RWT rate	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Add/edit home address & postal address	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Add/edit/delete phone number	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅
	Add/edit/delete email address**	Online banking	✅	TSB mobile app	✅	CEC and Branch	✅

*Only if not currently on customer record.
**Two factor authentication required.

Apply
	Online banking	TSB mobile app	CEC and Branch
	Open a new everyday account (Connect Plus)	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Open a new savings account (WebSaver)	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Open a new term investment account	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅
	Apply for a home loan*	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅
	Apply for a credit card*	Online banking	❌	TSB mobile app	❌	CEC and Branch	❌
	Add a debit card	Online banking	❌	TSB mobile app	❌	CEC and Branch	✅
	Apply for Fisher Funds KiwiSaver scheme	Online banking	✅	TSB mobile app	❌	CEC and Branch	✅

*You can apply at tsb.co.nz