Log in
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Log in with card number (EFTPOS, debit or credit card) | Online banking |  |
TSB mobile app |  |
CEC and Branch | N/A | |
| Log in with customer number | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Log in with biometrics | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Log in with PIN | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Reset password | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Change password | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Reset PIN | Online banking | |
TSB mobile app | |
CEC and Branch | |
Account information
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Edit account nickname | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Transactional, savings, lending and investment accounts display | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Credit card accounts display | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Re-fix fixed rate loan accounts | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Block or cancel credit/debit card | Online banking | |
TSB mobile app | |
CEC and Branch | |
Transactions & statements
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Transaction download | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Print a single transaction | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Account statements available | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Credit card statements available | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| RWT certificates available | Online banking | |
TSB mobile app | |
CEC and Branch | |
Saved payees (personal payees)
| Online banking | TSB mobile app - Android | TSB mobile app - iOS | CEC and Branch | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Set up payments to saved payees (personal payees) | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Set up new saved payees (personal payees) | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Edit/delete saved payees (personal payees) | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Change personal payee payment threshold | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Set up/edit & delete regular payments | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
Standard/Company payees
| Online banking | TSB mobile app - Android | TSB mobile app - iOS | CEC and Branch | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Set up new & regular payments to companies | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Set up new standard/company payees | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Edit standard/company payees | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Delete standard/company payees | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
|
| Edit & delete regular payments | Online banking | |
TSB mobile app - Android | |
TSB mobile app - iOS | |
CEC and Branch | |
Tax payees
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Payments to tax payees | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Set up new tax payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Edit tax payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Delete tax payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Set up regular payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Edit regular payments* | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Delete regular payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
*Can only edit regular transfers that were set up digitally (not automatic payments set up in branch)
One-off payments
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Set up new and one off payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Edit one-off payments | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Delete one-off payments | Online banking | |
TSB mobile app | |
CEC and Branch | N/A |
Transfers
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| One-off transfers | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Set up regular transfers | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Edit and delete regular transfers | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Edit one-off transfers | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Delete one-off transfers | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| View pending transfers | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Make multiple transfers | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Lodge credit/debit dispute | Online banking | |
TSB mobile app | |
CEC and Branch | |
Other payment information
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| $50,000 per transaction limit | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| $250 daily one-off payment limit before authentication required | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| $5000 daily personal payee limit before authentication required | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| SMS for two factor authentication (NZ based mobiles) | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Biometric login | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Biometric authentication for important transactions (e.g. making payments over your set limit or updating your account details) | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| PIN authentication (on securely registered devices) | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Security token authentication | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| View pending payments | Online banking | |
TSB mobile app | |
CEC and Branch | |
Profile
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Display/add/edit profile image | Online banking | |
TSB mobile app | |
CEC and Branch | N/A | |
| Add preferred name | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add IRD number* | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add/edit RWT rate | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add/edit home address & postal address | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add/edit/delete phone number | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add/edit/delete email address** | Online banking | |
TSB mobile app | |
CEC and Branch | |
*Only if not currently on customer record.
**Two factor authentication required.
Apply
| Online banking | TSB mobile app | CEC and Branch | |||||
|---|---|---|---|---|---|---|---|
| Open a new everyday account (Connect Plus) | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Open a new savings account (WebSaver) | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Open a new term investment account | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Apply for a home loan* | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Apply for a credit card* | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Add a debit card | Online banking | |
TSB mobile app | |
CEC and Branch | |
|
| Apply for Fisher Funds KiwiSaver scheme | Online banking | |
TSB mobile app | |
CEC and Branch | |