Log in
Online banking |
TSB mobile app |
CEC and Branch |
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| Log in with customer number | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Log in with biometrics | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Log in with PIN | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Reset password | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Change password | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Reset PIN | Online banking |
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TSB mobile app |
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CEC and Branch |
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Account information
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Edit account nickname | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Transactional, savings, lending and investment accounts display | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Credit card accounts display | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Re-fix fixed rate loan accounts | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Block or cancel credit/debit card | Online banking |
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TSB mobile app |
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CEC and Branch |
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Transactions & statements
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Transaction download | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Print a single transaction | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Account statements available | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Credit card statements available | Online banking |
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TSB mobile app |
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CEC and Branch |
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| RWT certificates available | Online banking |
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TSB mobile app |
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CEC and Branch |
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Saved payees (personal payees)
Online banking |
TSB mobile app - Android |
TSB mobile app - iOS |
CEC and Branch |
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|---|---|---|---|---|---|---|---|---|---|
| Set up payments to saved payees (personal payees) | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Set up new saved payees (personal payees) | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Edit/delete saved payees (personal payees) | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Change personal payee payment threshold | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Set up/edit & delete regular payments | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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Standard/Company payees
Online banking |
TSB mobile app - Android |
TSB mobile app - iOS |
CEC and Branch |
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|---|---|---|---|---|---|---|---|---|---|
| Set up new & regular payments to companies | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Set up new standard/company payees | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Edit standard/company payees | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Delete standard/company payees | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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| Edit & delete regular payments | Online banking |
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TSB mobile app - Android |
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TSB mobile app - iOS |
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CEC and Branch |
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Tax payees
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Payments to tax payees | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Set up new tax payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Edit tax payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Delete tax payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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Payments
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Set up new and one off payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Set up regular payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Edit regular payments* | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Delete regular and future dated payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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*Can only edit regular transfers that were set up digitally (not automatic payments set up in branch)
Transfers
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| One-off transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Set up regular transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Edit and delete regular transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Edit one-off transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Future dated transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| View pending transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Make multiple transfers | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Lodge credit/debit dispute | Online banking |
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TSB mobile app |
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CEC and Branch |
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Other payment information
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| $50,000 per transaction limit | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Payment limit adjustable up to $5,000 | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| SMS for two factor authentication (NZ based mobiles) | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Biometric login | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Biometric authentication for important transactions (e.g. making payments over your set limit or updating your account details) | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| PIN authentication (on securely registered devices) | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Security token authentication | Online banking |
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TSB mobile app |
N/A |
CEC and Branch |
N/A |
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| View pending payments | Online banking |
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TSB mobile app |
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CEC and Branch |
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Profile
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Display/add/edit profile image | Online banking |
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TSB mobile app |
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CEC and Branch |
N/A |
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| Add preferred name | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add IRD number* | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add/edit RWT rate | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add/edit home address & postal address | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add/edit/delete phone number | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add/edit/delete email address** | Online banking |
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TSB mobile app |
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CEC and Branch |
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*Only if not currently on customer record.
**Two factor authentication required.
Apply
Online banking |
TSB mobile app |
CEC and Branch |
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|---|---|---|---|---|---|---|---|
| Open a new everyday account (Connect Plus) | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Open a new savings account (WebSaver) | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Open a new term investment account | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Apply for a home loan* | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Apply for a credit card* | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Add a debit card | Online banking |
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TSB mobile app |
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CEC and Branch |
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| Apply for Fisher Funds KiwiSaver Plan | Online banking |
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TSB mobile app |
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CEC and Branch |
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