Your Account & log in

Everything you need to know about your account and logging in.

How to log in to TSB Online Banking

  1. Visit 
  2. Log in using your Customer ID or username and password
  3. If you have not previously accepted Terms & Conditions you'll be asked to accept these
  4. Once you've accepted the Terms & Conditions, you'll be taken to your Dashboard

How to reset your password




To reset your password, you'll need access to the email address connected to your TSB account.

  1. Visit
  2. Click Forgot Password
  3. Enter your registered email address and Customer ID or username
  4. You'll receive an email with your registration code
  5. Once you've received the email, enter your registration code on the screen
  6. If you have an authentication option set up, you will be asked for authentication
    1. TXT to your registered mobile, or
    2. Hard Token 
  7. If you already have a username it will show, or you'll have the option to set one. You can also continue to use your Customer ID
  8. Enter your new password
  9. Password reset is successful, you can now log in using your updated details

How to rearrange your accounts 

  1. You can rearrange the order of your accounts by simply dragging and dropping your selected account from the Dashboard 
  2. Log in to
  3. Hover over the account you'd like to move
  4. When your cursor changes to:

    reorder cursor
  5. You'll be able to drag and drop it into the order you like 
  6. Changes will be saved immediately

How to update your details

If your phone number, mobile number or email changes at any time, you can update these easily in Online Banking.

How to edit your details:

  1. Visit and log in
  2. Click Profile from the menu at the top of the page
  3. Click Personal Details
  4. Click the details you want to edit 
  5. Update your details then click Save

Please note: You can only update your home phone, work phone, mobile and email address at this stage. Call us on 0800 872 226 to update your address details.


How to Message Us

  1. Visit and log in
  2. Click Message us from the menu at the top of the page
  3. You will be able to:
    1. Create a message and send it to us for a response
    2. See any messages that you have sent
    3. Delete messages from your view
  4. To send us a message simple click Create Message
  5. Complete the fields and click Send

Please note: Currently we are unable to respond to messages via Online Banking. Our team will respond to you via the preferred method of contact that you specify in the message.

If you need to contact us urgently, it's best to give the team a call on 0800 872 226, or if you're overseas, you can reach us on +64 6 968 3700. We're available between 8am - 7pm Monday to Friday, and 9am - 5pm Saturday, Sunday and Public Holidays.