How to guides

To help you get started, we've set up a number of helpful how-to guides to help you through the registration process and using our new Online Banking platform.









Online banking 

  • Are there fee changes for Business Bank with the new Online Banking platform?

    As part of Business Bank launch the $10 monthly Business Bank service fee will no longer be charged.

    In addition to this for Group payments (previously known as Batch Payments) the .25c fee for payments processed to non TSB bank accounts will also be removed. 

  • Why can't I download my credit card statement?

    If you do not have any transactions for that statement period the download button will not be displayed.

  • Can I rename my credit card account?

    The ability to rename a credit card account is currently not available.

  • Can I apply for a Visa Debit and/or Credit card through the new Online Banking platform?

    Existing customers cannot apply for a Visa Debit and Credit card through our new online banking platform. If you are a new customer and would like a Visa credit card, apply online here

  • How long will it take for you to respond to a message sent from Message Us?

    We will get back to you within 48 hours via the preferred method of contact that you choose. If your query is urgent, please give us a call on 0800 872 226.

  • Will I get a notification when you respond to my message?

    Currently we are unable to respond to messages via Online Banking. We will respond to you via the preferred method of contact that you choose.


Security Tips

It’s important your money and personal information is kept secure. That’s why we do everything we can to provide you with better banking security. It’s also essential you know how to protect yourself so here are some helpful tips to avoid fraudulent activity.



Still need help?

Our team are available seven days a week to help with your questions.