Getting started

Get the most out of your online banking experience. Have the freedom and security to move money between accounts, make payments and check your balances all from your tablet or computer.

What you need to set up Online Banking

You'll need 

  1. Your individual TSB Customer ID.
  • This is a 6-digit number that can be found on the back of your personal TSB Debit cardBack of a TSB Bank debit card
  • If you can't find your Customer ID, and you have a mobile registered with us, you can text the letters CID along with your date of birth DD/MM/YYYY to 3173 and we'll send your customer numberGetting started online banking verification code screenshot
  1. Your email address. This must be the email address registered against your individual profile with TSB. If your email address isn't registered with us or needs to be updated, you can call us on 0800 872 226 or visit your nearest branch
  2. Your mobile. This must be the mobile number registered against your individual profile with TSB. If your mobile number isn't registered with us, please call us on 0800 872 226
  3. Your TSB security token if you have one. Note: You may have a security token you use for Business bank, this is not linked to you as an individual and cannot be used to register for the new online platform

Please note: If you don't have a mobile number registered or a token, you will still be able to register.

How to register online 

  1. Visit Top tip: If you use Google search to access the URL, it may show you the link to the old TSB banking platform, as the top choice, please access directly through this URL.
  2. Click Register 
  3. Enter your Customer ID and registered email address to begin the process 
  4. Click Next
  5. Check your email for the registration code and enter it on the screen
    • If you don't receive an email from us, you can click Generate a new codeScreenshot of a TSB verification code
  6. Next you'll be asked to authenticate
    • If you have a registered mobile with us, we'll send you a six-digit authentication code. This will be different to the verification code received via email. Once received on your mobile enter it on the screen and click next.
    • If you have a hard token registered with us, we'll ask you to enter the six-digit number shown on the screen of your token, enter it on the screen and click next.
  7. Then set your password
    • It must be a minimum of 8 characters and a maximum of 45 characters (all characters from the English keyboard)
    • You will need to enter retype your password and ensure they match before you can continue.
  8. Registration completed. You can now log in using your Customer ID and password

Need help registering? 

Give our team a call on 0800 872 226