Introducing Google PayTM

Google Pay is the fast, simple way to pay at millions of places – on websites, in apps, and in stores, with your TSB Debit Mastercard®1 and Android device. It brings together everything you need at checkout and protects your payment info with multiple layers of security to help keep your account safe.


AT A GLANCE

Key benefits of using Google Pay
 

Mint green icon of a phone

Tap to pay with Google Pay

No need to dig for your wallet. Just pay with your phone wherever contactless payments are accepted.

Mint icon of a screen with an arrow on it

Speed through online checkout

Make purchases online with the simple press of a button. Just choose Google Pay at checkout within your favourite apps and sites.

Mint green icon of a phone with a padlock

Encrypted and secured by Google

Google Pay protects your payment info with multiple layers of security to help keep your account safe.


SETTING UP

Get started with Google Pay

Set up Google Pay on your Android device in a few easy steps:

Step 1

Download the Google Pay app from Google Play.

Google Play icon

Or check to see if it’s already installed on your phone.

Step 2

Follow the instructions to add your TSB Debit Mastercard.

Mobile phone with a TSB debit Mastercard on the screen

Step 3

That's it! You're ready to start paying with your phone.

Mobile phone with a card added message on the screen

Prefer to do things on desktop? Get set up at pay.google.com

Where to use Google Pay

Google Pay is accepted at stores, apps, and websites around the world. You can use it anywhere that you see these symbols:

Google Pay symbol and logo

A woman using her Google Pay app on her phone to pay for something

HOW TO USE

In store payments

  1. Simply wake up your phone. No need to open the app.
  2. Hold the back of your device near the contactless terminal and wait for the blue checkmark.

HOW TO USE

Website or in-app payments

  1. At the checkout, simply select the Google Pay purchase button.
  2. Before confirming your order, you might be asked to pick a payment method and enter your shipping address.

Currently, only TSB Debit Mastercards can be used with Google Pay. TSB Visa cards are not supported.

Any Android smartphones and tablets running Android Lollipop 5.0 or above. To make contactless payments, your phone also needs to support NFC (Near Field Communication). To check for NFC, look for it in your phone’s Settings app. 

For additional information, please visit the Google Pay website.
 

First, download Google Pay from the Google Play Store. Second, add your eligible TSB Debit Mastercard by snapping a picture or entering your account number manually. If your eligible card is already set up for Google Play, you can add that card to Google Pay by confirming a few details. You may have to enter a one-time password that is sent to the mobile phone registered with us.
 

You can pay with Google Pay on your Android device in stores wherever contactless payments are accepted or where you see one of these symbols: 

Google Pay symbol and logo

To use Google Pay in your favourite apps just look for the Buy with Google Pay button. The apps that accept Google Pay on the Google Play Store use these symbols.

Buy with GPay icons

Google Pay can also be used on websites from your desktop. Visit pay.google.com to set this up. 
 

When paying in-store:
1. First check that contactless payments are accepted. Then just wake up your Android phone and hold it near the payment terminal until you see a blue checkmark. You don’t even need to open the app.

After three transactions without unlocking your device you will need to unlock your device for the next transaction. 

When paying within apps:
At checkout, simply select the Google Pay purchase button. You won’t need to enter your payment info. 

Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe. 
 

Call us as soon as possible on 0800 872 226 so we can block transactions on your eligible card. You can also use Android Device Manager to help you find, lock, and erase your phone. 

Your debit card information are assigned a unique virtual account number that’s used at checkout, so your full card details are never shared with the store. Think of it as a digital stand-in for your payment information. To view the last four or five digits of your virtual account number go to “Card details” or “Transaction details.”

You’ll need your virtual account number if you would like to make a return on an item purchased with Google Pay.

In most instances, a return should work with Google Pay the same as it would if you had swiped a regular card. The key difference is that instead of the merchant having to swipe your card again you'll have to hold your phone near the payment terminal again to verify the return. Be sure to check that the card selected in Google Pay is the one that you used for the original purchase.

In some cases, you may also be asked for the last few digits of your card number. If this happens, you should provide the last few digits of your virtual account number. To view the last four or five digits of the virtual account number go to “Card details” or “Transaction details.”

Check with your retailer before making the return, as some merchants will require your physical card to process the refund.

Have a read through our full TSB Google Pay Conditions of Use for further details.

1Eligible TSB Debit Mastercards include those which are not expired, blocked suspended or cancelled. 
The TSB Google Pay Conditions of Use apply when you use your card in Google Pay.
Mastercard is a registered trademark and the circles design is a trade mark of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC.