Keeping your TSB card safe
- Sign the back of your card as soon as you get it.
- Never share your card or PIN with anyone.
- Store your card somewhere safe, away from damage and magnetic items like purse clasps or security passes.
- When your card expires, cut it through the magnetic strip and chip before throwing it out.
- Always retrieve your card immediately after making a payment.
- Discard receipts securely after checking them against your account.
Using your card safely
Using your card safely online
When you’re shopping or paying for something online, taking a moment to check the website is secure can help keep your card details safe.
Before entering your card details, make sure you can see:
- That the business or organisation looks legitimate.
- A website address that’s spelled correctly (scammers often change just one or two letters).
- A padlock symbol in the browser bar 🔒.
- “https://” at the start of the web address — the “s” means the connection is secure.
When travelling overseas
- Save our contact details before you go (when calling from overseas, our contact number is +64 6 968 3700).
- Never let your card out of sight – especially overseas.
- Avoid leaving cards in hotel rooms, beach bags or parked cars.
ATM access for TSB customers
As a TSB customer, you can use:
- Any NZ bank-branded ATM and any Allpoint or Allpoint+ ATM in NZ for fee-free cash withdrawals and balance checks1.
- Your TSB EFTPOS card to make cash deposits into a TSB account linked to your EFTPOS card, using a TSB Smart ATM or Allpoint+ ATM.
All TSB ATMs include:
- An audio plug for headphones or ear buds for spoken instructions.
- A braille keyboard and command keys for accessibility.
TSB Smart ATMs are available at the following branches:
Hamilton, Waitara, Bell Block, TSB Centre, Westown, Inglewood, Stratford, Hawera, Wellington, Christchurch.
Using ATMs safely
Be alert
- Choose ATMs that are well-lit and easy to see.
- Have your card ready and be aware of your surroundings.
- Don’t let strangers follow you into enclosed ATM areas.
- At drive-up ATMs, lock your doors and keep windows up.
- Don’t leave your car running or unlocked when using an ATM on foot.
Protect your PIN and cash
- Cover the keypad when entering your PIN.
- Put your cash, card and receipt away straight away. Count cash later, privately.
- If something feels off, cancel the transaction and leave.
Using ATMs overseas
- Use your TSB Debit or Credit Mastercard at any ATM showing the Mastercard logo1.
- EFTPOS cards don’t work overseas.
- Withdrawals are in local currency and converted to NZD in your account balance.
- Daily withdrawal limit: $2,000 NZD (converted). Anything over this may be declined.
- Overseas ATM fees may apply.
Something not right?
We're here to help
If something doesn’t feel right, here’s what you can do:
Report it
Think something isn't right with your account?
- Call us immediately on 0800 872 226 (or +64 6 968 3700 from overseas).
Lost or stolen card?
If you suspect fraud or your card has been lost or stolen:
- Temporarily block your card using card manager in online banking or the TSB mobile app.
- Contact us immediately on 0800 872 226, (or +64 6 968 3700 from overseas).
- Mastercard card holders can visit Mastercard Global Emergency Services for 24/7 international support.
Suspicious emails
Received a phishing or suspicious email that looks like it's from TSB?
- Do not click any links or open attachments.
- Forward a copy or screenshot to us at report@tsb.co.nz