Identifying our customers
Keeping our customers, communities and New Zealand safe
New Zealand is part of a world-wide commitment to ensure criminals can’t use banks, lawyers and real estate agents to finance crime. As part of this commitment, we’re required by the Government to verify our customers’ information and understand where the money in their accounts comes from - even if you’ve been a customer of ours for a while. Even though we may already have a relationship with you, there’s a chance we’ll need to ask you to provide additional information about yourself or your business. Any information that we gather is being put towards keeping you, our communities and New Zealand safe from financial crimes.
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Before accounts can be opened, (for both new and existing customers) we need to fully identify who you are and where you live. We’re required by the Government to verify this information so we can understand where the money in your accounts comes from - even if you’ve been a customer of ours for a while. We do this for the safety of both the account holder(s), the Bank and to comply with the law.
We require original documents or certified copies as outlined below. Any identification you choose to present must be current and valid. At least one form of your identification documents must contain your photo. In some instances, two identification documents may be required.
Depending on what ID you have, we may need additional documentation to help verify this.
You’ll need primary ID, additional ID and proof of address.Take a look below to see what combinations of ID can be accepted.
If you have any questions about the identification options, please talk to one of our consultants on 0800 872 226 for further information.
You'll also need to provide proof of address. This needs to show your physical address and will need to be in the same name as your photo ID.
Please provide one of the following, up to 12 months old
If you can’t visit a TSB branch to share your documents with a TSB employee, you can take a copy in person to a trusted referee to be certified. The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you. You can then send us the certified copy.
Or be one of the following types of trusted referees listed below:
I, (full name of trusted referee), (type of trusted referee and ID number), confirm this is a certified true copy presented to me as an original.
(Signature of trusted referee) (Dated)”
They must then sign and date the document underneath the statement.
Please make sure the words and signature are clear and easy to read.
If you are not sure what is acceptable, please talk to one of our team in branch or call
0800 872 226.
It’s important to know the people behind New Zealand’s organisations. For all directors, trustees and related parties, we’ll need:
We may also need further information such as details around your account activities. We’ll talk to you about what’s required for your individual situation and make it as easy as we can.
If you or your child is under 18 and you don’t have the ID or documentation necessary, visit us at your local TSB branch or give us a call on 0800 872 226. We’ll talk to you about what types of ID we can accept.
If you have exceptional circumstances that mean you can’t provide the forms of ID and proof of address outlined in this brochure, come talk to us either in branch, or call 0800 872 226. We’ll be happy to help.
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our >Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.