How we can verify you

Choosing your identification

Before accounts can be opened, (for both new and existing customers) we need to fully identify who you are and where you live. We’re required by the Government to verify this information so we can understand where the money in your accounts comes from - even if you’ve been a customer of ours for a while. We do this for the safety of both the account holder(s), the Bank and to comply with the law. 


To help us verify you, you'll need to supply:
  1. Proof of identification; and
  2. Proof of address.

We require original documents or certified copies as outlined below. Any identification you choose to present must be current and valid. At least one form of your identification documents must contain your photo. In some instances, two identification documents may be required.
Depending on what ID you have, we may need additional documentation to help verify this. 



Choosing your ID

You’ll need primary ID, additional ID and proof of address.Take a look  below to see what combinations of ID can be accepted.


Primary ID
Provide one of these:
  • Passport (signed)
  • New Zealand certificate of identity
  • National identity card
  • New Zealand emergency travel document
  • New Zealand firearms licence
  • New Zealand refugee travel document; OR
Primary ID with Additional ID
Provide one of these:
  • Full birth certificate 
  • Certificate of citizenship issued by New Zealand or a foreign government
  • Overseas birth certificate
Plus, one of these:
  • New Zealand drivers licence
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • New Zealand 18+ Card/Kiwi Access Card
  • New Zealand student photo ID
  • Total mobility card with photo
  • New Zealand SuperGold Card with photo ID
  • Valid international driver’s permit (with photo and English translation)
Providing a New Zealand drivers licence with one of the following:
  • Bank statement issued from another registered New Zealand bank in the last 12 months (not TSB)
  • Statement from a New Zealand Government agency (Inland Revenue or Work and Income New Zealand) with customer name and number issued in the last 12 months
  • Bank card with customer name and signature from another registered bank
  • New Zealand Government issued card with customer name and signature

If you have any questions about the identification options, please talk to one of our consultants on 0800 872 226 for further information.
 



Proof of address

You'll also need to provide proof of address. This needs to show your physical address and will need to be in the same name as your photo ID.

Please provide one of the following, up to 12 months old

  • Bank statement or letter issued from another New Zealand bank (not TSB)
  • Signed letter or statement from a New Zealand KiwiSaver provider (Not TSB Fisher Funds)
  • A signed letter from a New Zealand Government agency (Inland Revenue or Work and Income New Zealand) with customer number, name and address (excludes appointment letters)
  • Power, gas, fixed phone line, internet, or other recurring utility bill for your address (If you get your bills online, you can forward the statement to TSB by email, but a printed email bill isn’t acceptable)
  • Home or contents insurance renewal or reminder letter
  • Current tenancy agreement or Sale and Purchase agreement signed by all parties
  • Rates or water notice on property from a local authority
  • Signed letter from a New Zealand educational institute, on letterhead

 



Certified Copies

If you can’t visit a TSB branch to share your documents with a TSB employee, you can take a copy in person to a trusted referee to be certified. The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you. You can then send us the certified copy.

  • Not live at the same address, be the spouse or partner of, or be related to the person named in the document being certified
  • Be over 16 years of age
  • Not be involved in the transaction or business requiring the certification

Or be one of the following types of trusted referees listed below:

  • Chartered Accountant
  • Justice of the Peace (JP)
  • New Zealand Police Officer
  • Notary Public
  • Commonwealth Representative
  • Registered teacher
  • Lawyer
  • Person authorised to take Statutory Declarations
  • Registered Medical Doctor
  • Member of Parliament
  • Notary Public
  • Honorary consulate/consulate of New Zealand

Here is what the certifier must write on each copy of a document. It’s different for photo and non-photo documents:

For photo ID: 
“I, (full name of trusted referee), (type of trusted referee and ID number), certify that this is a true copy of the original and represents the identity of [title and full name of person].’ 
Signature of trusted referee) (Dated)”

For other documents (not a photo ID):

I, (full name of trusted referee), (type of trusted referee and ID number), confirm this is a certified true copy presented to me as an original.
(Signature of trusted referee) (Dated)”

They must then sign and date the document underneath the statement.

Please make sure the words and signature are clear and easy to read. 
If you are not sure what is acceptable, please talk to one of our team in branch or call
0800 872 226.

 

  • Businesses, partnerships, trusts, clubs, society or non profit customers

    It’s important to know the people behind New Zealand’s organisations. For all directors, trustees and related parties, we’ll need:

    • Photo ID
    • Proof of address (for all directors)
    • Certification of incorporation or the trust deed

    We may also need further information such as details around your account activities. We’ll talk to you about what’s required for your individual situation and make it as easy as we can. 

  • Under 18

    If you or your child is under 18 and you don’t have the ID or documentation necessary, visit us at your local TSB branch or give us a call on 0800 872 226. We’ll talk to you about what types of ID we can accept. 

  • What if I don’t have acceptable ID or proof of address?

    If you have exceptional circumstances that mean you can’t provide the forms of ID and proof of address outlined in this brochure, come talk to us either in branch, or call 0800 872 226. We’ll be happy to help.