
Identifying our customers - Individuals
Keeping our customers, communities and New Zealand safe
New Zealand is part of a world-wide commitment to ensure criminals can’t use banks, lawyers and real estate agents to finance crime. As part of this commitment, we’re required by the Government to verify our customers’ information and understand where the money in their accounts comes from - even if you’ve been a customer of ours for a while.
Even though we may already have a relationship with you, there’s a chance we’ll need to ask you to provide additional information about yourself or your business. The information we need is provided below.
Evidence of your identification
Photo ID like your Driver’s Licence or Passport
Proof of your address
Such as a utility bill or bank statement
Up to date contact details
Clarity around your banking activity
Such as how you're using your accounts
Confirmation of your income
New Zealand IRD number and tax rate
And if relevant, your overseas tax identification number
Depending on what ID you have, we may need additional documentation to help verify this. You’ll need primary ID, additional ID and proof of address. Take a look at the table below to see what combinations of ID can be accepted.
If you can’t visit a TSB branch to share your documents with a TSB employee, you can take a copy in person to a trusted referee to be certified. The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you. You can then send us the certified copy.
You can use certified copies of documents for up to three months after the date the document was certified.
Here is what the certifier must write on each copy of a document. It’s different for photo and non-photo documents:
For photo ID:
“I, (full name of trusted referee), (type of trusted referee and ID number), certify that this is a true copy of the original and represents the identity of [title and full name of person].
(Signature of trusted referee) (Dated)”
For other documents (not a photo ID):
“I, (full name of trusted referee), (type of trusted referee and ID number), confirm this is a certified true copy presented to me as an original.
(Signature of trusted referee) (Dated)”
They must then sign and date the document underneath the statement.
Below is a list of information we’ll need from you when you join TSB. It would be helpful if you could bring this with you to your first appointment or have it handy if you join online.
Photo Identification, such as a NZ Driver’s Licence or Passport – this must be a certified copy. Alternatively, originals can be presented to a branch to be copied
Proof of your residential address – this can be provided in the form of a utilities bill, rental agreement, or rates invoice
Your up-to-date contact details
Your New Zealand IRD number and tax rate, and if relevant, your overseas tax identification number/s
Confirmation of your income and investments e.g. a payslip, an employment agreement, or a copy of recent accounts if you are self employed
Whether you regularly send or receive money overseas - if so, we’ll need to know the purpose, frequency and the country of origin and destination
Whether you own any properties or businesses overseas - if so, please provide a short description of the nature of these properties and/or businesses
Whether you own any properties in New Zealand – if so, please list the addresses and state whether these are your home residence or investment properties
The countries in which you hold citizenship for
Details of your employer and occupation
If you have any questions, please talk to one of our team in branch or call 0800 872 226.