What this means for you

Even though we may already have a relationship with you, there’s a chance we’ll need to ask you to provide additional information about yourself or your business. The information we need is provided below.


How can we verify you

Evidence of your identification
Photo ID like your Driver’s Licence or Passport


Proof of your address
Such as a utility bill or bank statement


Any information that we gather is being put towards keeping you, our communities and New Zealand safe from financial crimes.

We never use this information beyond our obligations under the law and are committed to our customers’ privacy. We’ll help you find the easiest way to get the information to us.

What we may need

Up to date contact details


Clarity around your banking activity
Such as how you're using your accounts 


Confirmation of your income


New Zealand IRD number and tax rate
And if relevant, your overseas tax identification number



Choosing your ID

Depending on what ID you have, we may need additional documentation to help verify this. You’ll need primary ID, additional ID and proof of address. Take a look at the table below to see what combinations of ID can be accepted.

Identifying Individuals what you need


How to certify 
your documents

If you can’t visit a TSB branch to share your documents with a TSB employee, you can take a copy in person to a trusted referee to be certified. The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you. You can then send us the certified copy.

You can use certified copies of documents for up to three months after the date the document was certified.

  • In order for TSB to accept the certified document, the certifier must:
    • Not live at the same address, be the spouse or partner of, or be related to the person named in the document being certified
    • Be over 16 years of age
    • Not be involved in the transaction or business requiring the certification
  • And be one of the following types of trusted referees listed below:
    • Chartered Accountant
    • Justice of the Peace (JP)*
    • Notary Public
    • Commonwealth Representative
    • Registered teacher
    • Lawyer
    • Person authorised to take Statutory Declarations
    • Registered Medical Doctor
    • Member of Parliament
    • Honorary consulate/consulate of New Zealand

    *JP’s often hold public sessions at libraries, community centres and citizens’ advice bureaus.


What the certifier must 
write on each copy

Here is what the certifier must write on each copy of a document. It’s different for photo and non-photo documents:

For photo ID:

“I, (full name of trusted referee), (type of trusted referee and ID number), certify that this is a true copy of the original and represents the identity of [title and full name of person].
(Signature of trusted referee) (Dated)”

For other documents (not a photo ID):

“I, (full name of trusted referee), (type of trusted referee and ID number), confirm this is a certified true copy presented to me as an original.
(Signature of trusted referee) (Dated)”

They must then sign and date the document underneath the statement.

Please make sure the words and signature are clear and easy to read.

If you are not sure what is acceptable, please talk to one of our team in branch or call 0800 872 226.


What you'll need 
to join TSB

Below is a list of information we’ll need from you when you join TSB. It would be helpful if you could bring this with you to your first appointment or have it handy if you join online.

  • Photo Identification, such as a NZ Driver’s Licence or Passport – this must be a certified copy. Alternatively, originals can be presented to a branch to be copied

  • Proof of your residential address – this can be provided in the form of a utilities bill, rental agreement, or rates invoice

  • Your up-to-date contact details

  • Your New Zealand IRD number and tax rate, and if relevant, your overseas tax identification number/s

  • Confirmation of your income and investments e.g. a payslip, an employment agreement, or a copy of recent accounts if you are self employed

  • Whether you regularly send or receive money overseas - if so, we’ll need to know the purpose, frequency and the country of origin and destination

  • Whether you own any properties or businesses overseas - if so, please provide a short description of the nature of these properties and/or businesses

  • Whether you own any properties in New Zealand – if so, please list the addresses and state whether these are your home residence or investment properties

  • The countries in which you hold citizenship for

  • Details of your employer and occupation


  • Businesses, partnerships, trusts, clubs, society or non profit customers

    It’s important to know the people behind New Zealand’s organisations. For all directors, trustees and related parties, we’ll need:

    • Photo ID
    • Proof of address (for all directors)
    • Certification of incorporation or the trust deed

    We may also need further information such as details around your account activities. We’ll talk to you about what’s required for your individual situation and make it as easy as we can.

  • Under 18

    If you or your child is under 18 and you don’t have the ID or documentation necessary, visit us at your local TSB branch or give us a call on 0800 872 226. We’ll talk to you about what types of ID we can accept.

  • What if I don’t have acceptable ID or proof of address?

    If you have exceptional circumstances that mean you can’t provide the forms of ID and proof of address outlined in this brochure, come talk to us either in branch, or call 0800 872 226. We’ll be happy to help.


If you have any questions, please talk to one of our team in branch or call 0800 872 226.