Individuals
New Zealand is part of a world-wide commitment to ensure criminals can’t use banks, and other financial and legal institutions, to finance crime. As part of this commitment, we’re required by the New Zealand Government to verify your identity before you join us and from time to time during your banking relationship.
Are you a company, trust or an association?
Find out more about your identification requirements here.
Verify your identity
If you’ve got a smart phone, you can verify your identity in minutes from anywhere. You’ll need your current NZ driver licence or passport and a smartphone. See how it works.
Alternatively, you can choose from one of the below options to verify your identity in person. You must provide certified copies to us, or you can bring the originals into your nearest branch to be copied.
Please make sure your photo ID is current (not expired).
Option one
Primary ID
- Passport (signed)
- NZ certificate of identity
- National identity card
- NZ emergency travel document
- NZ firearms licence
- NZ refugee travel document
Secondary ID
No additional ID required.
Option two
Primary ID
- NZ driver licence
Secondary ID
- You’ll also need to provide one of the following:
- Bank statement with your name issued by another registered NZ bank in the last 12 months (not TSB).
- Statement from a NZ Government agency (Inland Revenue or Work and Income) with your name issued in the last 12 months (excludes appointment letters).
- NZ Government issued card with your name and signature.
Option three
Primary ID
- NZ full birth certificate
- Certificate of citizenship issued by NZ or a foreign government
- Overseas birth certificate
Secondary ID
You'll also need to provide one of the following:
- NZ driver licence
- NZ Defence Force photo ID
- NZ Police photo ID
- Kiwi Access card (18+)
- NZ student photo ID with expiry date
- NZ SuperGold card with photo
- Total Mobility card with photo
- International Drivers Permit (with photo and English translation)
Other information
We may ask you to provide additional information, such as confirmation of your income and financial information, tax information or proof of address. We’ll let you know if anything additional is required.
Documents in a foreign language
Documents in a language other than English must be translated into English. A translation must be performed by a person with a minimum accreditation level of professional translator and certified by that person.
How to certify your documents
All identity documents need to be originals or copies certified by a trusted referee. You can visit a TSB branch with your original documents and a TSB employee can take copies and verify them, or you can take your documents to another trusted referee to be certified, such as a chartered accountant, justice of the peace, lawyer, registered medical doctor, or registered teacher.
The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you.
In order for TSB to accept the certified document, the certifier must:
- Not live at the same address, be the partner or spouse of, or be related to the person named in the document being certified.
- Be over 16 years of age.
- Not be involved in the transaction or business requiring the certification.
Please ensure your certified documents include the certifier’s name, signature, profession and date of certification (must be within the last three months), and the relevant statement below:
How to return these documents
If you are unable to visit one of our branches with the original documents, you can send the certified copies via email or post:
- Email customerverification@tsb.co.nz.
- Mail to Customer Verification Team, TSB Bank Limited, PO Box 240, New Plymouth 4310, New Zealand.
Other ways to verify your identity
Under 18 and exceptional circumstances
If you or your child is under 18 and you don’t have the necessary ID or documentation, or if you have exceptional circumstances that mean you can’t provide the forms of ID and proof of address outlined above, please give us a call on 0800 872 226 or come and talk to us at your local TSB branch about what types of ID we can accept.
Verify your identity virtually
If you've got a smart phone, you can verify your identity and address anywhere, like your comfy couch, with a digital ID verification tool called APLYiD. Easy!
Need help?
Talk to our team in branch or call 0800 872 226 Mon-Fri 8am-6pm or weekends 9am-5pm.