When you make payments, we may ask what they’re for – and share fraud warning messages to help protect you from scams.
Helping keep your payments safe
To help protect you from scams, we may ask what your payment is for before you complete it.
Scams are becoming more sophisticated, and payments are often the point where people are targeted. That’s why we’re strengthening the checks we use to help keep your money safe.
How it works
When you make a payment - whether you’re in a branch, on the phone, online or using the TSB mobile app - we may ask what your payment is for.
Based on your response, we might share warnings and tips to help you spot the signs of a scam before any money leaves your account. This quick step is designed to help you pause, think and avoid being caught out.
Once a payment is sent, it can be very hard to get back – and we want to help keep your money safe.
This change is part of a New Zealand-wide initiative to fight fraud.
What our payment purpose messages look like
Here’s what these warning messages look like.
You’ll see these messages appear in the TSB mobile app and online banking. You may also come across them when making payments over the phone and in our branches.
FAQs
Stay scam safe
Learn what to watch for, how to protect yourself, and what to do if you think you've been scammed.