Understanding and using your credit card

A cash advance is when you use your credit card to withdraw cash, or make another transaction that’s treated like cash.  

For example, withdrawing money from an ATM using your credit card is a cash advance. 

Cash advances work differently from normal purchases.  

Interest-free days don’t apply to cash advances, and interest starts being charged straight away at the cash advance interest rate.  

See our current credit card interest rates and fees

A balance transfer is a transaction where you use money from your card account to pay off the balance of a different credit card or store card.  

For example, if you owe $2,000 on a credit card with another provider, an approved balance transfer could move that $2,000 onto your TSB credit card. 

Balance transfers work differently from normal purchases. Interest-free purchase days don’t apply to balance transfers and different interest rates may apply.  

There are limits on when you can do a balance transfer. See the TSB Credit Mastercard Conditions of Use for full details. Balance transfers are subject to application and approval.  

See our balance transfer information

We offer cashback rewards for TSB Platinum Mastercard cardholders. Your card will earn cashback rewards at a rate of $1 per $125 on eligible purchases. A $60 monthly cashback threshold applies. 

Your cashback is credited to your card account each month on the first working day of the following statement period.  

See how Platinum Mastercard cashback works

You can get up to 55 days interest-free on purchases if you pay your closing balance in full when it’s due.   

This doesn’t mean every purchase automatically gets 55 interest-free days. The number of interest-free days depends on when you make the purchase during the month covered by your statement (your statement period).  

For example: 

• A purchase made near the beginning of your statement period would get close to 55 interest-free days.  
• A purchase made later in your statement period will have fewer interest-free days.  

To get the full benefit of interest-free days, you need to pay the full closing balance from your previous statement and the full closing balance from the statement covering your new purchases.  

If you don’t, you’ll pay interest on each purchase from the day you make it.  

Interest-free days don’t apply to cash advances or balance transfers.

We calculate interest each day based on the amount you owe and the interest rate that applies to that type of transaction. 

We don’t charge interest on fees or interest. 

Interest is charged monthly on the amount you owe that is subject to interest, not on your total credit limit. 

See the TSB Credit Mastercard Conditions of Use for full details.

We may charge your card account for issuing and using your credit card, and for related services.  

These can include: 

• An annual card fee 
• Fees for additional cards 
• Replacement card fees 
• Foreign currency conversion fees when you use your card for some purchases in another currency 
• A late payment fee if you don’t make the required payment by the due date.  

See our TSB credit card fees.

You can pay your TSB credit card by:

One-off payment from any bank

Making a payment through internet banking using:

• Account number: 15-3960-0007553-03 
• Account name: TSB Mastercard
• Particulars: Your account reference number found in the top right of your statement
• Code: Customer’s last name

TSB mobile app and online banking

Transfer payments directly from your other TSB accounts to your credit card account.

Direct debit

Set up a direct debit by visiting a TSB branch or calling 0800 872 226 or +64 6 968 3700 from overseas.

In person

Pay at any TSB branch. 

Make sure your payment is made by the due date shown on your statement.
To avoid paying interest on purchases, you’ll generally need to pay your closing balance in full by the due date. 

Learn more about credit card payments and interest
 

You need to make at least the minimum payment shown on your statement by the due date.

If you don’t pay the minimum payment by its due date, we can charge you a late payment fee.

If you have an overdue or over-limit amount, you must pay this immediately in addition to your minimum payment. 

If you’re finding it difficult to make your payment, get in touch with us as soon as you can so we can talk through your options.

Your credit limit is the maximum amount you can have outstanding on your credit card at any one time.  

For example, if your credit limit is $5,000 and you’ve spent $1,000, you’d generally have $4,000 available to use.  

If you then repay $500, that $500 becomes available to use again.  

Your credit limit isn’t extra income – anything you spend using your credit card is borrowed money that you’ll need to repay.  

You can ask to reduce your credit limit at any time.