Frequently asked questions
You can find answers to some of the most frequently asked questions below. Otherwise, you can message us, or call us using one of the numbers below - one of the team will be happy to help.
General Enquiries: Call 0800 872 226
Mon – Fri 8am - 6pm, Sat – Sun | 9am – 5pm
PIN & Activate support: Call 0800 397 329, or +64 800 397 329 if overseas
8am - 9pm, 7 days a week
About the TSB Debit Mastercard
Activating and selecting a PIN
Receiving your TSB Debit Mastercard
Account balances, transactions and disputes
Don't forget to read this bit
1 For the Mastercard Zero Liability promise details, visit mastercard.co.nz/zeroliability
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