Customer notifications

We’ve updated our Privacy Notice, with changes taking effect from 3 August 2026. Please take the time to read through and understand how these changes might affect you.

TSB is opening its new Te Tī Tūtahi Newmarket Branch on Monday 20 July. Located on Broadway, the modern branch offers Smart ATM services, self-service banking and specialist support for customers.

We’re changing the way we calculate, pay and deduct interest and fees on some of our accounts. Our General Terms and Overdraft Terms and Conditions have been updated to reflect this change and take effect on 22 June 2026.

Toi Foundation, the 100% owner of TSB, today announced it is seeking Taranaki community feedback on a proposal for TSB to merge with Heartland Bank Limited (Heartland Bank), as part of its strategy to grow philanthropic giving in the region.

TSB’s central New Plymouth, Te Pū o Te Toi ki Ngāmotu branch, is set to relocate from Devon Street East into the bank’s existing Customer Hub on Courtenay Street.

You can now use your biometric information - like your fingerprint or face - to log in to the TSB mobile app.

Partnership enables TSB customers to access discounted travel money.

We’ve updated our Privacy Notice, with changes taking effect from 1 May 2026. These updates reflect recent privacy law changes around the collection of personal information.

We’re changing the way TSB customers can buy and sell foreign cash.

As of 1 June 2024, we no longer accept cash deposits into a TSB account from someone who isn’t an owner of the account or an authorised individual.