Skip to main content
Home
TSB
  • Accounts
  • Credit cards
  • Home loans
  • Invest
  • Business
  • Join TSB
  • Personal banking
  • Business banking
  • Insurance
  • Foreign exchange
  • Ways to bank
  • About us
  • Help & support
  • Contact us
  • Latest news
  • Careers at TSB
  • Call us on 0800 872 226 icon Call us on 0800 872 226
    Call us on 0800 872 226
  • Find us icon Find us
    Find us
  • Send us a message icon Send us a message
    Send us a message
  1. Home
  2. Taxonomy
  3. Term
  4. Customer Notifications

Customer notifications

Changes to our General Terms and Overdraft Terms and Conditions - 22 June 2026

  • Customer notifications

We’re changing the way we calculate, pay and deduct interest and fees on some of our accounts. Our General Terms and Overdraft Terms and Conditions have been updated to reflect this change and take effect on 22 June 2026.

Read more about Changes to our General Terms and Overdraft Terms and Conditions - 22 June 2026

Toi Foundation seeks feedback on TSB share sale proposal

  • Customer notifications
  • General

Toi Foundation, the 100% owner of TSB, today announced it is seeking Taranaki community feedback on a proposal for TSB to merge with Heartland Bank Limited (Heartland Bank), as part of its strategy to grow philanthropic giving in the region.

Read more about Toi Foundation seeks feedback on TSB share sale proposal

TSB Centre Branch to relocate into Courtenay Street Customer Hub

  • General
  • Customer notifications

TSB’s central New Plymouth, Te Pū o Te Toi ki Ngāmotu branch, is set to relocate from Devon Street East into the bank’s existing Customer Hub on Courtenay Street.

Read more about TSB Centre Branch to relocate into Courtenay Street Customer Hub

Biometric login is now available in the TSB mobile app 

  • Customer notifications

You can now use your biometric information - like your fingerprint or face - to log in to the TSB mobile app.

Read more about Biometric login is now available in the TSB mobile app 

Travelex and TSB New Zealand launch referral partnership

  • Customer notifications

Partnership enables TSB customers to access discounted travel money.

Read more about Travelex and TSB New Zealand launch referral partnership

Privacy Notice changes – 1 May 2026

  • Customer notifications

We’ve updated our Privacy Notice, with changes taking effect from 1 May 2026. These updates reflect recent privacy law changes around the collection of personal information.

Read more about Privacy Notice changes – 1 May 2026

Changes to our foreign cash services

  • Fees & Rates
  • Customer notifications

We’re changing the way TSB customers can buy and sell foreign cash.

Read more about Changes to our foreign cash services

Cash deposits

  • General
  • Customer notifications

As of 1 June 2024, we no longer accept cash deposits into a TSB account from someone who isn’t an owner of the account or an authorised individual.

Read more about Cash deposits

Payments processing moving to seven days a week

  • Customer notifications

From 26 May this year most New Zealand banks, including TSB, will be moving to the processing of payments 365 days per year.

Read more about Payments processing moving to seven days a week

Changes to our Terms and Conditions

  • Customer notifications

Effective from 26 May 2023, customers will have the ability to make or receive electronic payments to and from their bank account to an account at a different bank any day of the year, including weekends and public holidays.

Read more about Changes to our Terms and Conditions

Pagination

  • Page 1
  • Next page ››
Subscribe to Customer notifications

We’re ready to help

Quick links menu

  • Help & support
  • Contact us
  • Find us
  • Join TSB

Main menu

  • Ways to bank
  • About us
  • Scams & alerts
  • Careers at TSB
  • Security tips
  • Compliments & complaints

Social media menu

  • Facebook
  • Instagram
  • Linkedin
  • Youtube
shielded

Utility menu

  • Terms & Conditions
  • Disclosure Statement
  • Privacy
  • Rates, fees & agreements

© 2026 TSB Bank Limited. Use of this website is subject to our Website Policy.