4 July 2018
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New Plymouth, New Zealand – TSB is delighted to announce the appointment of Donna Cooper as the bank’s new Chief Executive Officer, following a rigorous executive search process.
TSB Board Chair John Kelly says Ms Cooper brings to the role the right range of skills and experience needed as the bank implements its growth strategy and continues to evolve to meet customer expectations in the context of a changing banking landscape.
“Our priority in appointing TSB’s new CEO was demonstrable leadership capability to contribute to our vision, drive strategy execution through technology and customer-led innovation, and build relationships with all of the bank’s stakeholders.
“The appointment of Ms Cooper to the role ticks all of those boxes. It also enables us to benefit from a fresh perspective at a time when the spotlight is on banks to put customer interests first,” says Mr Kelly.
Ms Cooper was previously Chief Executive of The Warehouse Financial Services Group, and prior to that Director & General Manager of Baycorp Holdings (NZ), following more than a decade working internationally with American Express. Her tenure in each role was distinguished by her delivery of strategic priorities through collaborative leadership and building a customer-focussed culture.
“Ms Cooper’s proven, authentic leadership style is exactly what we need in further developing the relationships we have with our employees, communities and customers,” says Mr Kelly.
Ms Cooper says that TSB’s reputation for customer service excellence was a major attraction, along with the bank’s unique position as a wholly NZ-owned bank that has remained true to its community roots while growing nationwide to become the country’s seventh largest retail bank.
“TSB’s focus on customers is fundamental to its ongoing success, and this aligns closely with my values and experience. I look forward to working with a team that is genuinely passionate about the bank’s customer service leadership,” says Ms Cooper.
Ms Cooper is looking forward to moving with her family to Taranaki and will commence in the role on 23 July, when the Interim Managing Director, Murray Bain, will return to the Board of TSB. Mr Bain has been in the role since February, following the retirement of long-serving CEO Kevin Murphy.
Founded in 1850, TSB has been independent and 100% New Zealand owned since inception. With its head office in New Plymouth, in the heart of beautiful Taranaki, the Bank has 25 locations across New Zealand. The Bank holds an A- credit rating as assigned by Fitch Rating.
TSB recently won its third-consecutive Consumer NZ People’s Choice Award in Banking, as well as the 2018 Canstar Blue Overall Customer Satisfaction Award with 5-star ratings across all categories.
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