Important Information

Code of Banking Practice

We want our customers to have a good banking experience. The Code of Banking Practice sets out the principles of good banking practice. We agree to follow these good banking practices in our customer relationships.

General Banking Information

General Banking Information

• QFE Disclosure Statement
• General Banking Terms and Conditions
• Account Specific Terms and Conditions
• Digital Banking Terms and Conditions
• BusinessBank Terms and Conditions
• Account and Service Fee Information
• Eftpos Terms and Conditions
• Visa Debit Fee Information
• Visa Debit Terms and Conditions

Lending Terms and Conditions

Loan Contract Terms - Retail (for residential lending purposes)
Loan Contract Terms - Non retail (for business, commercial or rural lending purposes)

Visa Classic Credit Card

Visa Classic Credit Card General Information

• Initial Disclosure Statement
• Rates and Fees
• Conditions of Use
• Credit Card Insurance

Website & Digital Banking Services Policy & Terms

View current policy

Disclosure Statement

View current Disclosure Statement

Frequently Asked Questions

Anti-Money Laundering FAQs

Foreign Tax FAQs

Other

Privacy Statement

Financial Reports

Individual Identification Requirements

Entities Identification Requirements